Warranty Policy

Mydays Product Warranty Policy

At Mydays, we are committed to providing high-quality outdoor textile products and ensuring your satisfaction with every purchase. To give you peace of mind, we offer a 30-day limited warranty on all products, effective from the date of package delivery. This warranty covers specific quality issues arising under normal usage conditions.

1. Warranty Coverage

Under normal usage conditions, our 30-day warranty covers the following quality issues related to material and workmanship defects:

  • Stitching Failure: Breakage or unraveling of stitching not caused by external force.

  • Zipper Damage: Functional damage to zipper components (e.g., stuck or broken zippers).

  • Material Tears: Accidental tears or rips in the fabric due to manufacturing defects during normal use.

Please Note: Warranty coverage is limited to the situations listed above and must occur within 30 days of delivery.

2. Warranty Exclusions

This warranty does not apply to the following:

  • Accidental Damage or Misuse: Damage caused by accidents, drops, impacts, forceful pulling, improper handling, or use beyond normal conditions (e.g., overloading backpacks).

  • Normal Wear and Tear: Natural wear, fading, minor abrasions, or loss of color resulting from long-term use.

  • External Factors: Damage, discoloration, or degradation caused by contact with chemicals (e.g., cleaning agents, sunscreen), excessive water exposure (unless specifically marked as waterproof), extreme temperatures, humidity, or other environmental factors.

  • Unauthorized Handling: Any repair, alteration, or modification not performed by an authorized Mydays service center.

  • Negligence or Intentional Damage.

  • Special Orders or Custom Products: Unless explicitly stated otherwise.

3. How to Claim Warranty Service

If you encounter a quality issue covered by this warranty within 30 days of package delivery, please follow these steps to contact our Customer Service team:

  1. Contact Customer Service: Email us at service@mydaysshop.com with "Warranty Claim" in the subject line.

  2. Provide Information: Include your Order Number, Purchase Date, and Recipient Name in the email.

  3. Describe the Issue: Provide a detailed description of the product quality issue.

  4. Submit Evidence: Attach clear, high-quality photos or a short video showing the problem area to help us assess your case promptly.

  5. Assessment & Resolution: Our Customer Service team will evaluate your claim upon receiving complete information. Depending on the issue, we may offer:

    • Free repair (if feasible).

    • Replacement with a product of equivalent value.

    • Other mutually agreeable resolution (where applicable).

4. Customer Support Contact Information

  • Email: service@mydaysshop.com (preferred contact method)

  • Customer Service Hours: Monday to Friday, 8:00 AM – 8:00 PM (Beijing Time, GMT+8)

Please Note: Emails received outside business hours will be processed on the next working day.

We appreciate you choosing Mydays! We value your trust and are committed to providing exceptional outdoor textile products and a satisfying service experience. If you have any questions about this warranty policy, please contact our Customer Support team using the information above.

Note: This policy is subject to change. Please refer to the latest version on our official website or store.