Mydays FAQ

Do I Need to Have an Account to Order?

No, you can place an order as a guest. However, creating an account with Mydays offers several benefits:

• Quick Checkout Process: Save time by storing your payment and shipping details.

• Order Tracking: Easily view your order status and order history.

• Exclusive Updates: Receive notifications about new releases and special promotions.

What Payment Methods Do You Accept?

We accept Cash on Delivery (COD) for select regions. Additional payment methods, such as credit cards, may be available depending on your location. Please check the checkout page for all available options.

How Secure Is My Online Order?

When purchasing online with a credit card, your information is entered into an SSL-secure webpage. Your data is SSL-encrypted and sent directly to our credit card provider’s network for authorization and approval. We do not store your credit card information on our servers, ensuring your data remains secure.

Are There Any Exchange Rates?

All transactions on our website are processed in US Dollars (USD). If your credit card uses a different currency, the order total will be converted based on the daily exchange rate applied by your card issuer on the date the transaction is processed.

How Do I Set My Shipping Address?

Since our website and services are in English, all address information must be entered using the English input method, including punctuation. If your address contains non-English characters (e.g., “ç”), please use the closest English equivalent (e.g., “c”) to ensure accurate processing.

Can I Change My Shipping Address After Placing an Order?

Once an order has been processed or shipped, the shipping address cannot be changed. We recommend using your residential address rather than a vacation or temporary address, as we cannot predict how long a destination’s customs department may hold the package.

How Long Does Shipping Take, and How Can I Track My Package?

Delivery times depend on the shipping option selected at checkout. Once your order has shipped, we will email you a tracking number and the tracking website. Please note that Mydays is not responsible for delays caused by your country’s customs department.

What Do I Do If I Have Missing Items in My Order?

If you notice missing items in your order, please contact us immediately at support@mydays.com. Provide your Order Number, Purchase Date, and a description of the missing items, and we will investigate promptly to resolve the issue.

Contact Us

For any additional questions or concerns, please reach out to our Customer Service team:

• Email: support@mydays.com

• Customer Service Hours: Monday to Friday, 8:00 AM – 8:00 PM (Beijing Time, GMT+8)

Note: This FAQ is subject to change. Please refer to the latest version on our official website.